Hours – Our core business hours are Monday to Friday, 9.00 to 18:00. Evening and Weekend work hours are available with prior agreement from the VA or if established in the VA agreement.

Time Management – You only pay for the hours that your VA activity works on your business administration (or has been agreed on the retained contract).  All time is tracked on a timesheet and is charged to the nearest 15 minute increment.  A summary of the services provided and hours worked is provided with an invoice on a monthly basis.

DYNMH agreement – Once we have discussed your business needs, our agreement, outlining our services and the service level agreements will be sent to you for you to review and sign; a copy of the contract should be retained by you and returned to the Do You Need My Help Head Office.  We use the contract to ensure there is mutual understanding of requirements and terms of the partnership between the VA and your business.

Invoicing – On a retained contract, all invoices are payable a month in advance once the contract is signed.  A retained contract stipulates the hours per month that your VA will be available to you for work, however, we recognise that sometimes cleints need more time and therefore additional hours can be undertaken at the normal hourly rate – so there is no need to worry about paying higher amounts.

Payments are due within 10 working days of date of invoice and must be paid via BACS, Paypal or cheque.